All Systems Operational
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 24, 2016

No incidents reported today.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016
Resolved - We saw sporadic transactions issues on the TSYS platform from 1:03 AM CDT until 1:32 AM CDT and have not seen any additional impact since. We have also received confirmation from TSYS that the problem is resolved.
Aug 21, 02:04 CDT
Monitoring - We have stopped seeing the sporadic issues processing on the TSYS platform. We will continue to monitor for any additional anomalies.
Aug 21, 01:57 CDT
Identified - We have received confirmation from TSYS about a processing issue that they are working to resolve.
Aug 21, 01:40 CDT
Investigating - We are currently investigating sporadic transactions issues on the Tsys platform.
Aug 21, 01:34 CDT
Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - We have seen no further exceptions or connection issues to our ACH provider. We saw repeated connectivity issues and bouts of slow responses from 4:05 AM until 5:03 AM CDT.
Aug 19, 05:54 CDT
Monitoring - We have seen transactions resume through our ACH provider as of 5:03 AM CDT. We will continue to monitor for any additional anomalies.
Aug 19, 05:22 CDT
Identified - We have received confirmation from our ACH provider of an outage that started at 4:05 AM CDT and they are working to restore service.
Aug 19, 05:11 CDT
Update - We are seeing sporadic connectivity loss and high response times to our ACH provider and are still investigating the cause
Aug 19, 04:45 CDT
Investigating - We are currently investigating issues with processing e-check transactions using our ACH provider.
Aug 19, 04:19 CDT
Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - We have observed no further errors on the Global Payments network. Errors were intermittent and we're observed between 4:50 pm and 5:46 pm CDT
Aug 17, 18:59 CDT
Identified - We're currently observing sporadic processing issues on the Global Payments platform. Global has confirmed the incident.
Aug 17, 17:45 CDT
Aug 16, 2016

No incidents reported.

Aug 15, 2016
Resolved - ACH processing issues started at 3:13 AM CDT and continued until 9:05 AM CDT and we have not seen any further problematic transactions since.
Aug 15, 09:32 CDT
Monitoring - Our ACH provider has resumed service. We will continue monitoring to make sure it is stable.
Aug 15, 09:12 CDT
Update - Our ACH provider is still working in order to restore service and we still do not have an ETA.
Aug 15, 08:29 CDT
Update - Our ACH provider is working with their vendors to resolve the incident but we still do not have a time frame for when ACH service will be restored.
Aug 15, 07:41 CDT
Update - We still do not have an ETA for when our ACH provider will resume service though they are working diligently to do so.
Aug 15, 07:04 CDT
Update - Our provider continues to work towards a resolution and does not have an ETA at this time.
Aug 15, 06:31 CDT
Update - Our provider has confirmed the issue is still ongoing and are continuing to work towards a resolution.
Aug 15, 05:48 CDT
Identified - We've confirmed that the issue is isolated to the ACH clearing platform that serves our In-House Electronic Check (ACH) processing. The provider has confirmed an outage and is working on restoring service. The first error was seen at 3:13 AM CDT.
Aug 15, 05:10 CDT
Investigating - We are currently investigating some errors that we have seen processing ACH transactions through our provider.
Aug 15, 04:44 CDT
Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016

No incidents reported.