Resolved -
We saw sporadic packet loss with a couple high points from 9:42 PM CDT until 9:44 PM CDT and 9:52 PM CDT until 9:54 PM CDT. We have not seen any additional connectivity problems to the gateway since 9:54 PM.
Sep 24, 22:41 CDT
Monitoring -
We have received confirmation that an upstream provider has experienced a network event and is working to resolve the issue. In the meantime, we have shifted traffic away from the impacted provider. We will continue to monitor for further anomalies.
Sep 24, 22:08 CDT
Investigating -
We are currently investigating sporadic connectivity issues to our gateway.
Sep 24, 21:50 CDT
Resolved -
We have not seen any impact other than the times listed and the issues stemmed from an issue with an upstream ISP.
Sep 22, 01:24 CDT
Monitoring -
We saw brief and sporadic issues with transactions on the TSYS platform from 12:05 until 12:09 AM CDT and 12:27 until 12:30 AM CDT. We have not seen any further impact since.
Sep 22, 01:09 CDT
Investigating -
We are currently investigating sporadic issues processing on the TSYS platform.
Sep 22, 00:37 CDT
Resolved -
We have not seen any other issues or anomalies after 1:28 PM CDT when the issue was resolved.
Sep 13, 14:10 CDT
Monitoring -
Normal operations on the gateway have resumed. The performance problem was related to an issue with a database that has been resolved. We saw sporadic impact from 1:12 PM CDT until 1:28 PM CDT. We will continue to monitor for any additional anomalies.
Sep 13, 13:38 CDT
Investigating -
We are currently investigating performance issues on certain portions of the gateway.
Sep 13, 13:20 CDT