All Systems Operational
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2017

No incidents reported today.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Resolved - Impacted transactions stretched from 11:02 PM until 11:38 PM Central time and we have not seen any further impacted transactions since.
Apr 19, 00:05 CDT
Monitoring - We have seen transactions resume to the Paymentech Tampa platform. We will continue to monitor for any additional anomalies.
Apr 18, 23:50 CDT
Identified - We received confirmation of an outage from the processor.
Apr 18, 23:16 CDT
Investigating - We are currently investigating issues processing on the Paymentech Tampa platform.
Apr 18, 23:09 CDT
Apr 18, 2017
Resolved - We have observed no further errors. In total, we saw intermittent processing issues on the Paymentech Tampa platform between 6:13 am and 6:36 am CDT.
Apr 18, 07:21 CDT
Monitoring - There have been no errors observed over the past 5 minutes. Engineers continue to monitor the situation.
Apr 18, 06:52 CDT
Identified - Chase Paymentech has confirmed that they are also observing sporadic issues impacting latency and processing within their Tampa platform and are working through the issue.
Apr 18, 06:40 CDT
Investigating - We are observing processing errors on the Paymentech Tampa platform. Engineers are investigating.
Apr 18, 06:29 CDT
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.

Apr 10, 2017

No incidents reported.

Apr 9, 2017
Resolved - We have observed no further errors on the First Data Nashville platform. The bulk of the interruption on the First Data Nashville platform occurred between 10:50 PM - 12:18 AM CDT. There were a small number of isolated transactions affected after 12:18 AM CDT.

First Data has not officially cleared the issue, however, we are not observing any ongoing failures. If we identify further impact, we'll provide additional updates.
Apr 9, 00:44 CDT
Monitoring - We're starting to see transaction responses from the First Data Nashville network. We continue to monitor.
Apr 9, 00:19 CDT
Update - First Data has no further update to report at this time while they work through the issue. We continue to stay in touch with them to obtain the latest information on this service interruption. We continue to see authorization and settlement interruptions across all First Data Nashville platforms.
Apr 9, 00:08 CDT
Update - First Data is still working to resolve the issue. They've confirmed that the outage is widespread across their Nashville platform. They are not currently issuing an ETA.
Apr 8, 23:35 CDT
Identified - First Data has confirmed that they are experiencing issues on their Nashville platform.
Apr 8, 23:12 CDT
Investigating - We're currently observing processing issues on the First Data Nashville platform. Engineers are investigating.
Apr 8, 23:00 CDT