Identified - Engineers are working to resolve electronic check processing issue.
Aug 15, 01:58 CDT
Investigating - We are currently investigating issues processing electronic check transactions
Aug 15, 00:27 CDT
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Degraded Performance
Query API Operational
90 days ago
99.99 % uptime
Today
Customer Support Operational
Phone Operational
Credit Card Processors Operational
First Data Omaha Operational
First Data Nashville Operational
First Data Nashville North Operational
First Data Caribbean Operational
First Data Canada Operational
Chase Paymentech Operational
TSYS Operational
Elavon Operational
Global Payments Operational
Vantiv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 15, 2020

Unresolved incident: Electronic Check Processing Issues.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - First Data processing services continue to be operational.
Aug 7, 00:15 CDT
Monitoring - First Data processing services are fully operational. Engineers continue to monitor.
Aug 6, 22:58 CDT
Update - Engineers are working with First Data to identify card processing issues.
Aug 6, 22:42 CDT
Update - Engineers continue to investigate issues processing on the First Data platforms.
Aug 6, 22:07 CDT
Update - We are continuing to investigate this issue.
Aug 6, 21:44 CDT
Investigating - We are currently investigating issues processing on the First Data platforms.
Aug 6, 21:31 CDT
Aug 6, 2020
Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - No further impact has been observed. The Control Panel and Query API may have experienced intermittent availability between 11:09 AM and 11:15 AM CDT.
Aug 4, 11:42 CDT
Monitoring - All services are responsive and engineers continue to monitor.
Aug 4, 11:20 CDT
Investigating - Engineers are currently investigating service interruptions to the control panel and Query API.
Aug 4, 11:14 CDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.