Isolated Connectivity Issues

Incident Report for Gateway Services

Resolved

Engineers confirmed widespread connectivity issues for customers connecting through Comcast networks between 11 AM CDT and 1 PM CDT. We have not seen any additional connectivity problems to the gateway since 1 PM CDT.

Posted Jun 29, 2018 - 14:04 CDT

Monitoring

Connectivity issues appear to have been the result of multiple cuts to the fiber backbone which interconnects major internet providers. Engineers have confirmed normal routing has been restored and continue to closely monitor connectivity.

Posted Jun 29, 2018 - 13:18 CDT

Investigating

Engineers are investigating an increased number of connectivity issues that appear to be isolated to Comcast customers.

Posted Jun 29, 2018 - 12:24 CDT