Electronic Check Processing Issues

Incident Report for Gateway Services

Resolved

We have not seen any further impacted transactions since 3:05 PM Central time.

Posted Jul 20, 2017 - 15:31 CDT

Monitoring

We have seen transactions resume from our electronic check provider. Transactions were impacted from 1:44 PM Central time until 3:05 PM Central time. We will continue to monitor for any additional anomalies.

Posted Jul 20, 2017 - 15:14 CDT

Update

We are still seeing issues with transactions from our electronic check provider. We have not yet received an ETA for resuming service.

Posted Jul 20, 2017 - 14:41 CDT

Identified

We have received confirmation from our electronic check provider that they are experiencing issues and are actively working to resolve the problem.

Posted Jul 20, 2017 - 14:16 CDT

Investigating

We are currently investigating intermittent issues processing electronic check transactions.

Posted Jul 20, 2017 - 13:53 CDT