TSYS Processing Issues

Incident Report for Gateway Services

Resolved

There have been no further errors since 6:43 PM CDT.

Between 6:15 PM and 6:43 PM CST, approximately 1 for every 20 transactions destined for the TSYS platform timed out waiting for a response from TSYS.

Posted Nov 05, 2015 - 19:10 CST

Monitoring

We have not observed any further timeouts in the past 10 minutes. We continue to monitor the situation.

Posted Nov 05, 2015 - 18:54 CST

Update

The errors are sporadic and the majority of the transactions on the TSYS platform are being processed as expected. We are currently working with TSYS to investigate further.

Posted Nov 05, 2015 - 18:24 CST

Update

We're currently observing errors on the TSYS platform. Engineers are investigating.

Posted Nov 05, 2015 - 18:19 CST

Investigating

We are currently investigating this issue.

Posted Nov 05, 2015 - 18:18 CST