Isolated carrier issues

Incident Report for Gateway Services

Resolved

This incident has been resolved.

Posted Dec 08, 2015 - 13:02 CST

Monitoring

The reports of connectivity trouble have fallen off and appeared to be related to an upstream provider. We will continue to monitor.

Posted Dec 08, 2015 - 11:49 CST

Update

We are still investigating the sporadic and isolated connectivity issues that a few users have experienced and do not yet have a confirmed source of the problem.

Posted Dec 08, 2015 - 10:56 CST

Investigating

We are currently investigating what appear to be carrier issues impacting a small subset of users that have reported packet loss and having trouble being able to access our platform consistently. We are not seeing anything directly on our platform and are processing transactions as normal. We are working with our carriers and vendors to determine the source of this problem.

Posted Dec 08, 2015 - 10:08 CST