Isolated Connectivity Issues

Incident Report for Gateway Services

Resolved

We have received no additional reports of connectivity issues. The last report was received at 11:48 CDT.

Posted May 17, 2019 - 14:24 CDT

Update

We have not received any further reports of connectivity issues within the past 30 minutes. Engineers continue to monitor.

Posted May 17, 2019 - 13:25 CDT

Monitoring

We have not received any further reports of connectivity issues within the past 30 minutes. Engineers continue to monitor.

Posted May 17, 2019 - 12:49 CDT

Update

Engineering continue to investigate isolated connection issues.

Posted May 17, 2019 - 12:24 CDT

Investigating

We are investigating reports of isolated connectivity issues. A small number of merchants are intermittently receiving connection timeouts.

Posted May 17, 2019 - 11:46 CDT

This incident affected: Transaction API, Control Panel, Credit Card Processing, and Electronic Check Processing.