Elavon Processing Issues

Incident Report for Gateway Services

Resolved

Elavon had a confirmed partial outage from 2:36 CST until 3:00 PM CST. We have not seen any impacted transactions since that time.

Posted Feb 22, 2016 - 16:23 CST

Monitoring

We have not seen an impacted transaction since 3:00 PM CST. We will continue to monitor the platform.

Posted Feb 22, 2016 - 15:25 CST

Identified

We began seeing a combination of sporadic slow responses and timeouts from Elavon starting at 2:36 CST.

Posted Feb 22, 2016 - 14:53 CST

Investigating

We are currently investigating processing issues on the Elavon platform.

Posted Feb 22, 2016 - 14:41 CST