Gateway connectivity issues

Incident Report for Gateway Services

Resolved

We saw sporadic packet loss with a couple high points from 9:42 PM CDT until 9:44 PM CDT and 9:52 PM CDT until 9:54 PM CDT. We have not seen any additional connectivity problems to the gateway since 9:54 PM.

Posted Sep 24, 2016 - 22:41 CDT

Monitoring

We have received confirmation that an upstream provider has experienced a network event and is working to resolve the issue. In the meantime, we have shifted traffic away from the impacted provider. We will continue to monitor for further anomalies.

Posted Sep 24, 2016 - 22:08 CDT

Investigating

We are currently investigating sporadic connectivity issues to our gateway.

Posted Sep 24, 2016 - 21:50 CDT