Electronic check processing issues
Incident Report for Gateway Services
Resolved
We saw sporadic transactions issues with our ACH vendor from 8:15 PM CST to 11:00 PM CST. Our vendor has confirmed that the issue has been resolved.
Posted 11 months ago. Nov 08, 2016 - 23:55 CST
Update
We are still continuing to see sporadic issues with transactions to our ACH provider. We do not have an ETA to resolution.
Posted 11 months ago. Nov 08, 2016 - 23:10 CST
Update
We are continuing to see sporadic outages from our ACH provider.
Posted 12 months ago. Nov 08, 2016 - 22:22 CST
Update
We have seen some transactions resume but our ACH vendor is still working on the issue.
Posted 12 months ago. Nov 08, 2016 - 21:49 CST
Identified
We have seen the issues processing with our ACH vendor resume and they are working to resolve the issues on their platform.
Posted 12 months ago. Nov 08, 2016 - 21:17 CST
Monitoring
We have stopped seeing impacted transactions from our ACH vendor and are continuing to monitor for any additional problems.
Posted 12 months ago. Nov 08, 2016 - 20:56 CST
Identified
We have received confirmation from our ACH vendor that they are currently experiencing issues and are working to resolve them.
Posted 12 months ago. Nov 08, 2016 - 20:25 CST
Investigating
We are currently investigating sporadic issues processing electronic check transactions.
Posted 12 months ago. Nov 08, 2016 - 20:18 CST