Electronic check processing issues

Incident Report for Gateway Services

Resolved

We saw sporadic transactions issues with our ACH vendor from 8:15 PM CST to 11:00 PM CST. Our vendor has confirmed that the issue has been resolved.

Posted Nov 08, 2016 - 23:55 CST

Update

We are still continuing to see sporadic issues with transactions to our ACH provider. We do not have an ETA to resolution.

Posted Nov 08, 2016 - 23:10 CST

Update

We are continuing to see sporadic outages from our ACH provider.

Posted Nov 08, 2016 - 22:22 CST

Update

We have seen some transactions resume but our ACH vendor is still working on the issue.

Posted Nov 08, 2016 - 21:49 CST

Identified

We have seen the issues processing with our ACH vendor resume and they are working to resolve the issues on their platform.

Posted Nov 08, 2016 - 21:17 CST

Monitoring

We have stopped seeing impacted transactions from our ACH vendor and are continuing to monitor for any additional problems.

Posted Nov 08, 2016 - 20:56 CST

Identified

We have received confirmation from our ACH vendor that they are currently experiencing issues and are working to resolve them.

Posted Nov 08, 2016 - 20:25 CST

Investigating

We are currently investigating sporadic issues processing electronic check transactions.

Posted Nov 08, 2016 - 20:18 CST