Gateway performance issues

Incident Report for Gateway Services

Resolved

We have not seen any other issues or anomalies after 1:28 PM CDT when the issue was resolved.

Posted Sep 13, 2016 - 14:10 CDT

Monitoring

Normal operations on the gateway have resumed. The performance problem was related to a database degradation issue. We saw impacts to our reporting platform from 1:12 PM CDT until 1:28 PM CDT. We will continue to monitor for any additional anomalies.

Posted Sep 13, 2016 - 13:38 CDT

Investigating

We are currently investigating reporting performance issues on the platform.

Posted Sep 13, 2016 - 13:20 CDT