All Systems Operational
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Operational
Query API Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Phone Operational
Credit Card Processors Operational
First Data Omaha Operational
First Data Nashville Operational
First Data Nashville North Operational
First Data Caribbean Operational
First Data Canada Operational
Chase Paymentech Operational
TSYS Operational
Elavon Operational
Global Payments Operational
Vantiv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022
Resolved - Errors are no longer being observed. A small fraction of transactions on the Paymentech Tampa platform were impacted from 12:39:06 - 1:18:46 PM CDT.
May 21, 13:47 CDT
Investigating - Engineers are investigating intermittent failures processing a small fraction of transactions on the Paymentech Tampa platform.
May 21, 13:31 CDT
May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - There have been no further errors and the incident is now resolved.
May 17, 20:17 CDT
Monitoring - A fix has been implemented and all endpoints are functioning. We are continuing to monitor.
May 17, 20:02 CDT
Update - We are continuing to investigate this issue.
May 17, 19:59 CDT
Investigating - We are investigating an issue with our SSL Certificate on a specific endpoint. Most URLs are handling requests successfully.
May 17, 19:49 CDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - We experienced an issue processing transactions originating from Payment Device SDKs, Direct Connect and Customer-Present Cloud to process EMV during a window from 09:47:37 AM CDT to 10:58:45 AM CDT. The issue has been resolved, and all systems are processing transactions as expected.
May 12, 11:38 CDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.