Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 2025 - 05:44 CDT
Identified - We are currently investigating a service incident impacting settlement on the FiServ/FirstData RapidConnect platform. It is expected funding may be delayed for a subset of merchants. We are investigating and will provide an update shortly.
May 23, 2025 - 05:05 CDT
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Operational
Query API Operational
Customer Support Operational
Phone Operational
Credit Card Processors Operational
First Data Omaha Operational
First Data Nashville Operational
First Data Nashville North Operational
First Data Caribbean Operational
First Data Canada Operational
Chase Paymentech Operational
TSYS Operational
Elavon Operational
Global Payments Operational
Worldpay / Vantiv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 23, 2025

Unresolved incident: Incident impacting settlement on the FiServ/FirstData RapidConnect platform.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025
Resolved - We are no longer seeing any issues from Tsys.
May 20, 18:48 CDT
Monitoring - We are currently monitoring transactions on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT, 13:45:30 - 13:47:56 CDT, and 15:15:57 - 15:17:50 CDT.
May 20, 15:29 CDT
Resolved - There have been no further timeouts on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT and again from 13:45:30 - 13:47:56 CDT.
May 20, 14:49 CDT
Investigating - We are currently monitoring transactions on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT and again from 13:45:30 - 13:47:56 CDT.
May 20, 13:54 CDT
Resolved - There have been no additional timeouts on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT.
May 20, 13:39 CDT
Monitoring - We are currently monitoring transactions on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT.
May 20, 13:25 CDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.