Resolved -
No further issues have been observed.
Feb 6, 12:31 CST
Update -
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
Feb 6, 11:47 CST
Update -
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
Feb 6, 10:15 CST
Update -
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
Feb 6, 09:26 CST
Monitoring -
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.
Feb 6, 09:26 CST
Identified -
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices
Feb 6, 09:12 CST
Investigating -
We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
Feb 6, 08:29 CST