All Systems Operational
Transaction API Operational
Control Panel Operational
Credit Card Processing Operational
Electronic Check Processing Operational
Query API Operational
Customer Support Operational
Phone Operational
Credit Card Processors Operational
First Data Omaha Operational
First Data Nashville Operational
First Data Nashville North Operational
First Data Caribbean Operational
First Data Canada Operational
Chase Paymentech Operational
TSYS Operational
Elavon Operational
Global Payments Operational
Vantiv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - Litle / Vantiv have confirmed an outage and they are working on resolving it as quickly as possible. However, we are no longer seeing any connection issues to them as of 4:46 PM CST. Connection issues were observed between 3:20 PM and 4:46 PM CST.
Feb 2, 18:12 CST
Monitoring - Engineers are observing traffic flowing without errors on Litle / Vantiv
Feb 2, 16:48 CST
Investigating - Engineers are currently investigating processing errors on the Litle / Vantiv platform.
Feb 2, 15:29 CST
Resolved - No further packet loss has been observed.
Feb 2, 09:21 CST
Monitoring - Packet loss was present on a specific upstream route that may have impacted a few isolated connections on specific carriers intermittently for a few seconds at a time . No further packet loss has been observed in the past ten minutes. Engineers continue to monitor.
Feb 2, 09:09 CST
Investigating - Engineers are investigating isolated upstream carrier issues impacting connectivity for a minute or two to a subset of regions.
Feb 2, 08:48 CST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Now further errors have been observed. Impacted services were limited to some Card Present transactions, 3DS transactions and a sporadic number of Control Panel logins. Most of the errors occurred between 11:02 and 11:30 AM CST, with a few continuing through 11:38 AM CST.
Jan 27, 15:12 CST
Monitoring - No errors have been observed for some time but engineers continue to monitor.
Jan 27, 11:50 CST
Investigating - Engineers are investigating intermittent errors occurring on login and transaction processing.
Jan 27, 11:31 CST
Jan 26, 2023
Resolved - There have been no further connection issues to TSYS.

A very small percentage of transactions processed on TSYS were impacted during the following times:

2023-01-26 - 5:40 PM - 9:54 PM CST
2023-01-24 - 9:06 AM - 9:32 AM CST
2023-01-23 - 4:04 PM CST - 5:51 PM CST
2023-01-19 - 2:40 PM CST - 4:29 PM CST

Jan 26, 22:34 CST
Investigating - Engineers are investigating intermittent connection timeouts to the TSYS platform.
Jan 26, 19:27 CST
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.