Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 2025 - 05:44 CDT
Identified - We are currently investigating a service incident impacting settlement on the FiServ/FirstData RapidConnect platform. It is expected funding may be delayed for a subset of merchants. We are investigating and will provide an update shortly.
May 23, 2025 - 05:05 CDT
Transaction API
Operational
Control Panel
Operational
Credit Card Processing
Operational
Electronic Check Processing
Operational
Query API
Operational
Customer Support
Operational
Phone
Operational
Credit Card Processors
Operational
First Data Omaha
Operational
First Data Nashville
Operational
First Data Nashville North
Operational
First Data Caribbean
Operational
First Data Canada
Operational
Chase Paymentech
Operational
TSYS
Operational
Elavon
Operational
Global Payments
Operational
Worldpay / Vantiv
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2025
Unresolved incident: Incident impacting settlement on the FiServ/FirstData RapidConnect platform.
Resolved -
We are no longer seeing any issues from Tsys.
May 20, 18:48 CDT
Monitoring -
We are currently monitoring transactions on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT, 13:45:30 - 13:47:56 CDT, and 15:15:57 - 15:17:50 CDT.
May 20, 15:29 CDT
Resolved -
There have been no further timeouts on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT and again from 13:45:30 - 13:47:56 CDT.
May 20, 14:49 CDT
Investigating -
We are currently monitoring transactions on the TSYS platform. Transactions timed out between 13:14:40 - 13:17:09 CDT and again from 13:45:30 - 13:47:56 CDT.
May 20, 13:54 CDT