Gateway Services Status

All Systems Operational

Transaction API Operational

Control Panel Operational

Credit Card Processing Operational

Electronic Check Processing Operational

Query API Operational

Customer Support Operational

Phone Operational

Credit Card Processors Operational

First Data Omaha Operational

First Data Nashville Operational

First Data Nashville North Operational

First Data Caribbean Operational

First Data Canada Operational

Chase Paymentech Operational

TSYS Operational

Elavon Operational

Global Payments Operational

Vantiv Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Worldpay eCommerce (formerly Litle) connectivity

Resolved - Litle / Vantiv have confirmed an outage and they are working on resolving it as quickly as possible. However, we are no longer seeing any connection issues to them as of 4:46 PM CST. Connection issues were observed between 3:20 PM and 4:46 PM CST.
Feb 2, 18:12 CST

Monitoring - Engineers are observing traffic flowing without errors on Litle / Vantiv
Feb 2, 16:48 CST

Investigating - Engineers are currently investigating processing errors on the Litle / Vantiv platform.
Feb 2, 15:29 CST

Isolated Internet connectivity carrier issues observed

Resolved - No further packet loss has been observed.
Feb 2, 09:21 CST

Monitoring - Packet loss was present on a specific upstream route that may have impacted a few isolated connections on specific carriers intermittently for a few seconds at a time . No further packet loss has been observed in the past ten minutes. Engineers continue to monitor.
Feb 2, 09:09 CST

Investigating - Engineers are investigating isolated upstream carrier issues impacting connectivity for a minute or two to a subset of regions.
Feb 2, 08:48 CST

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Intermittent errors

Resolved - Now further errors have been observed. Impacted services were limited to some Card Present transactions, 3DS transactions and a sporadic number of Control Panel logins. Most of the errors occurred between 11:02 and 11:30 AM CST, with a few continuing through 11:38 AM CST.
Jan 27, 15:12 CST

Monitoring - No errors have been observed for some time but engineers continue to monitor.
Jan 27, 11:50 CST

Investigating - Engineers are investigating intermittent errors occurring on login and transaction processing.
Jan 27, 11:31 CST

Jan 26, 2023

TSYS processing

Resolved - There have been no further connection issues to TSYS.

A very small percentage of transactions processed on TSYS were impacted during the following times:

2023-01-26 - 5:40 PM - 9:54 PM CST
2023-01-24 - 9:06 AM - 9:32 AM CST
2023-01-23 - 4:04 PM CST - 5:51 PM CST
2023-01-19 - 2:40 PM CST - 4:29 PM CST
Jan 26, 22:34 CST

Investigating - Engineers are investigating intermittent connection timeouts to the TSYS platform.
Jan 26, 19:27 CST

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.