Monitoring - Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
Jun 19, 2025 - 22:20 CDT
Update - Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
Jun 19, 2025 - 14:30 CDT
Identified - Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
Jun 19, 2025 - 12:58 CDT
Transaction API Operational
Control Panel Degraded Performance
Credit Card Processing Operational
Electronic Check Processing Operational
Query API Operational
Customer Support Operational
Phone Operational
Credit Card Processors Operational
First Data Omaha Operational
First Data Nashville Operational
First Data Nashville North Operational
First Data Caribbean Operational
First Data Canada Operational
Chase Paymentech Operational
TSYS Operational
Elavon Operational
Global Payments Operational
Worldpay / Vantiv Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 20, 2025

No incidents reported today.

Jun 19, 2025
Resolved - This incident is now resolved. We are no longer seeing any intermittent issues.
Jun 19, 00:57 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 18:50 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 18:45 CDT
Update - We are continuing to investigate the issue.
Jun 18, 18:31 CDT
Investigating - We are currently investigating an issue that is causing intermittent connectivity issues. It is mainly affecting Collect checkout and Quickclick. We thank you for your patience.
Jun 18, 17:31 CDT
Jun 18, 2025
Jun 17, 2025
Resolved - The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been resolved. The affected transactions are those normally submitted to Fiserv between 00:35 and 01:35 UTC; these were submitted by 02:35 UTC. Additionally, transactions typically submitted between 07:15 and 08:15 UTC were submitted by 12:06 UTC. As a result, the associated funding to accounts may have been delayed.
Jun 17, 08:09 CDT
Identified - The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been identified and is being resolved. Transactions that are normally submitted to Fiserv between 00:35 and 01:35 UTC were submitted by 02:35 UTC. Other transactions are still being processed. A further update will be provided shortly with more information.
Jun 17, 05:34 CDT
Investigating - An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.
Jun 17, 04:03 CDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.