Monitoring - Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
Jun 19, 2025 - 22:20 CDT
Update - Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
Jun 19, 2025 - 14:30 CDT
Identified - Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
Jun 19, 2025 - 12:58 CDT
Resolved -
This incident is now resolved. We are no longer seeing any intermittent issues.
Jun 19, 00:57 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 18, 18:50 CDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 18, 18:45 CDT
Update -
We are continuing to investigate the issue.
Jun 18, 18:31 CDT
Investigating -
We are currently investigating an issue that is causing intermittent connectivity issues. It is mainly affecting Collect checkout and Quickclick. We thank you for your patience.
Jun 18, 17:31 CDT
Resolved -
The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been resolved. The affected transactions are those normally submitted to Fiserv between 00:35 and 01:35 UTC; these were submitted by 02:35 UTC. Additionally, transactions typically submitted between 07:15 and 08:15 UTC were submitted by 12:06 UTC. As a result, the associated funding to accounts may have been delayed.
Jun 17, 08:09 CDT
Identified -
The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been identified and is being resolved. Transactions that are normally submitted to Fiserv between 00:35 and 01:35 UTC were submitted by 02:35 UTC. Other transactions are still being processed. A further update will be provided shortly with more information.
Jun 17, 05:34 CDT
Investigating -
An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.
Jun 17, 04:03 CDT