Transaction processing connectivity

Incident Report for Gateway Services

Resolved

This incident has been resolved.

Posted Sep 20, 2021 - 16:59 CDT

Update

We have not observed any additional connection issues since 3:57:15 PM CDT.

Posted Sep 20, 2021 - 16:59 CDT

Monitoring

We observed connection issues for some transactions between 3:53:32 PM - 3:57:15 PM CDT. Engineers continue to monitor the situation and are working with 3rd party carriers to address the issues.

Posted Sep 20, 2021 - 16:17 CDT

This incident affected: Credit Card Processing and Electronic Check Processing.