Platform Connectivity Issues

Incident Report for Gateway Services

Resolved

Connectivity to the platform has remained stable. Connectivity issues were related to a confirmed incident with one of our internet carriers. The largest impact was between 5:01 - 5:02 PM CDT and 5:14 - 5:17 PM CDT. We have completely routed off of the carrier until we have confirmation that issues have been resolved.

Posted Nov 11, 2016 - 17:54 CST

Monitoring

Carrier latency has normalized and engineers continue to monitor.

Posted Nov 11, 2016 - 17:20 CST

Investigating

We're observing high latency and investigating intermittent connectivity issues.

Posted Nov 11, 2016 - 17:17 CST

Monitoring

Carrier connectivity has remained stabilized for several minutes. Engineers continue to monitor.

Posted Nov 11, 2016 - 17:09 CST

Investigating

We're investigating sporadic connectivity issues to the platform. Engineers are investigating.

Posted Nov 11, 2016 - 17:05 CST