Elavon Connectivity

Incident Report for Gateway Services

Resolved

Elavon transactions are succeeding as expected. We observed connection issues between 4:55 PM and 6:12 PM CST.
Posted Dec 28, 2020 - 18:54 CST

Monitoring

We have not received any additional connection errors to Elavon platforms since 6:12 PM CST. Engineers will continue to monitor transactions.
Posted Dec 28, 2020 - 18:22 CST

Update

Elavon continues to work on resolving the connectivity issues to their platform.
Posted Dec 28, 2020 - 18:12 CST

Identified

Elavon representatives have confirmed an ongoing issue and have stated that they are working on resolving it as quickly as possible.
Posted Dec 28, 2020 - 17:32 CST

Update

We are continuing to investigate this issue.
Posted Dec 28, 2020 - 17:07 CST

Investigating

Engineers are currently investigating connection errors on the Elavon platform.
Posted Dec 28, 2020 - 17:06 CST
This incident affected: Credit Card Processing and Credit Card Processors (Elavon).
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