Elavon Connectivity

Incident Report for Gateway Services

Resolved

Elavon transactions are succeeding as expected. We observed connection issues between 4:55 PM and 6:12 PM CST.

Posted Dec 28, 2020 - 18:54 CST

Monitoring

We have not received any additional connection errors to Elavon platforms since 6:12 PM CST. Engineers will continue to monitor transactions.

Posted Dec 28, 2020 - 18:22 CST

Update

Elavon continues to work on resolving the connectivity issues to their platform.

Posted Dec 28, 2020 - 18:12 CST

Identified

Elavon representatives have confirmed an ongoing issue and have stated that they are working on resolving it as quickly as possible.

Posted Dec 28, 2020 - 17:32 CST

Update

We are continuing to investigate this issue.

Posted Dec 28, 2020 - 17:07 CST

Investigating

Engineers are currently investigating connection errors on the Elavon platform.

Posted Dec 28, 2020 - 17:06 CST

This incident affected: Credit Card Processing and Credit Card Processors (Elavon).