First Data Platform Processing Issues

Incident Report for Gateway Services

Resolved

First Data processing services continue to be operational.

Posted Aug 07, 2020 - 00:15 CDT

Monitoring

First Data processing services are fully operational. Engineers continue to monitor.

Posted Aug 06, 2020 - 22:58 CDT

Update

Engineers are working with First Data to identify card processing issues.

Posted Aug 06, 2020 - 22:42 CDT

Update

Engineers continue to investigate issues processing on the First Data platforms.

Posted Aug 06, 2020 - 22:07 CDT

Update

We are continuing to investigate this issue.

Posted Aug 06, 2020 - 21:44 CDT

Investigating

We are currently investigating issues processing on the First Data platforms.

Posted Aug 06, 2020 - 21:31 CDT

This incident affected: Credit Card Processors (First Data Omaha, First Data Nashville, First Data Nashville North, First Data Caribbean, First Data Canada) and Credit Card Processing.