Gateway Connectivity Issues

Incident Report for Gateway Services

Resolved

We have not seen any further connectivity issues since 3:05 PM CDT.

Posted Apr 22, 2021 - 17:47 CDT

Monitoring

We saw sporadic increased latencies connecting to the gateway between 11:50 AM CDT and 3:05 PM. Engineers are continuing to monitor for additional issues.

Posted Apr 22, 2021 - 15:48 CDT

Update

Engineers are continuing to investigate the sporadic connectivity issues.

Posted Apr 22, 2021 - 15:17 CDT

Investigating

We are currently investigating some sporadic connectivity issues to our gateway.

Posted Apr 22, 2021 - 14:32 CDT

This incident affected: Transaction API, Control Panel, and Query API.