Paymentech Tampa Processing Issues

Incident Report for Gateway Services

Resolved

We have observed no further errors. In total, we saw intermittent processing issues on the Paymentech Tampa platform between 6:13 am and 6:36 am CDT.

Posted Apr 18, 2017 - 07:21 CDT

Monitoring

There have been no errors observed over the past 5 minutes. Engineers continue to monitor the situation.

Posted Apr 18, 2017 - 06:52 CDT

Identified

Chase Paymentech has confirmed that they are also observing sporadic issues impacting latency and processing within their Tampa platform and are working through the issue.

Posted Apr 18, 2017 - 06:40 CDT

Investigating

We are observing processing errors on the Paymentech Tampa platform. Engineers are investigating.

Posted Apr 18, 2017 - 06:29 CDT