Phone Technical Support Issues

Incident Report for Gateway Services

Resolved

This incident has been resolved.

Posted Jul 27, 2015 - 11:15 CDT

Monitoring

Our phone vendor has identified the impacting issue and has resolved call routing issues. Engineers continue to monitor the situation.

Posted Jul 27, 2015 - 10:55 CDT

Investigating

We are currently experiencing phone routing issues at our technical support center. Many calls remain in our call queues and are not reaching our representatives. Engineers are investigating the issue. Email support remains fully functional.

Posted Jul 27, 2015 - 10:34 CDT