TSYS Processing

Incident Report for Gateway Services

Resolved

We have not seen any additional errors. TSYS returned error responses from 7:28 AM to 1PM CDT.

Posted Aug 17, 2020 - 14:31 CDT

Monitoring

We have not seen errors since 1:00 PM CDT. Engineers continue to monitor.

Posted Aug 17, 2020 - 13:51 CDT

Update

Errors are still being observed on a small number of TSYS transactions. Engineers are working with TSYS to identify the cause.

Posted Aug 17, 2020 - 12:06 CDT

Update

Engineers continue to investigate errors on a very small percentage of TSYS transactions.

Posted Aug 17, 2020 - 11:00 CDT

Investigating

We are currently investigating issues processing on the TSYS platform.

Posted Aug 17, 2020 - 08:43 CDT

This incident affected: Credit Card Processing and Credit Card Processors (TSYS).