Control Panel Performance

Incident Report for Gateway Services

Resolved

Engineers have observed no further carrier networking events. Isolated latency and connectivity issues may have impacted a small set of customers (those utilizing specific carriers/regions) around 4:30 PM CST and again around briefly around 7:10 PM CST.

Posted Dec 06, 2018 - 19:55 CST

Update

We observed an additional network event between 7:10 PM CST - 7:12 PM CST. Engineers continue to monitor the situation.

Posted Dec 06, 2018 - 19:20 CST

Monitoring

Engineers observed an isolated network carrier event which may have impacted a small number of customers accessing the control panel. We will continue to monitor for any additional issues.

Posted Dec 06, 2018 - 18:33 CST

Update

Engineers continue to investigate network performance issues.

Posted Dec 06, 2018 - 17:37 CST

Investigating

Engineers are investigating platform network performance.

Posted Dec 06, 2018 - 17:05 CST

This incident affected: Control Panel.