We are continuing to monitor for any further issues.
Posted Nov 05, 2026 - 05:53 CST
Monitoring
The connectivity issues affecting HSBC transaction processing appear to have subsided, and transaction processing is showing signs of recovery.
Our engineers are closely monitoring the service to confirm that transactions continue to process as expected and that connectivity remains stable. We will provide further updates as more information becomes available.
Posted Nov 05, 2026 - 03:18 CST
Update
We are continuing to work with our upstream connectivity provider to resolve the issue affecting HSBC transaction processing. Some merchants may still experience intermittent transaction failures or timeouts.
Our engineers remain actively engaged in resolving the issue, and we will provide further updates as more information becomes available.
Posted Nov 05, 2026 - 03:11 CST
Identified
We have identified an upstream connectivity issue affecting transaction processing through HSBC. Some merchants may continue to experience intermittent transaction failures or timeouts.
Our engineers are working with our upstream connectivity provider to resolve the issue and restore normal transaction processing. We will provide further updates as remediation progresses.
Posted Nov 05, 2026 - 01:07 CST
Investigating
We are currently investigating an issue affecting transaction processing through HSBC. Some merchants may experience intermittent transaction failures or timeouts due to connectivity issues with the upstream acquirer.
Our engineers are investigating the issue with our upstream connectivity provider and will provide further updates as more information becomes available.