Engineers are investigating platform connectivity issues

Incident Report for Gateway Services

Resolved

The gateway experienced connectivity issues between 8:41 and 8:48 AM CST.

Additionally, requests to the Query API and reporting may have returned results outside of the dates requested between 8:21 and 9:15 AM CST.

Posted Jan 03, 2023 - 12:25 CST

Monitoring

The platform is performing as expected at the moment. Engineers continue to monitor.

Posted Jan 03, 2023 - 08:51 CST

Investigating

We are currently investigating this issue.

Posted Jan 03, 2023 - 08:46 CST

This incident affected: Transaction API and Control Panel.