Vantiv Now Worldpay Core timeouts

Incident Report for Gateway Services

Resolved

There have been no additional timeouts on the Vantiv Now Worldpay Core platform. Timeouts primarily occurred from 11:45:32 AM CDT to 12:34:40 PM CDT.
Posted Aug 15, 2024 - 15:47 CDT

Monitoring

We have seen no timeouts on the Vantiv Now Worldpay Core platform since 12:34:40 PM CDT. Engineers continue to monitor.
Posted Aug 15, 2024 - 13:12 CDT

Investigating

Engineers are investigating intermittent connection timeouts on the Vantiv Now Worldpay Core platform. Errors first occurred sporadically at 9:41:27 AM - 9:45:57 AM CDT but have increased since 11:45:32 AM CDT.
Posted Aug 15, 2024 - 12:25 CDT
This incident affected: Credit Card Processors (Worldpay / Vantiv).
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