Elavon processing

Incident Report for Gateway Services

Resolved

There have been no further errors on the Elavon platform. Connection errors were limited to a small subset of Elavon merchants from 9:14:25 to 9:47:25 AM CST.

Posted Feb 04, 2025 - 10:15 CST

Monitoring

Engineers are monitoring errors on the Elavon platform. Errors are limited to a very small subset of Elavon merchants. The majority of merchants are unaffected.

Posted Feb 04, 2025 - 09:51 CST

Investigating

We are currently investigating issues processing on the Elavon platform.

Posted Feb 04, 2025 - 09:31 CST

This incident affected: Credit Card Processors (Elavon).