Transaction Processing – Degraded Performance

Incident Report for Gateway Services

Resolved

We experienced a period of degraded transaction processing performance affecting several processors, including Shift4/Credorax, Chase Salem and Tampa, and Elavon Esiop and Nova. During this time, some merchants may have experienced increased transaction declines, particularly for contactless transactions.

The issue was caused by a recent deployment, which has now been fully rolled back. Transaction processing is expected to have returned to normal.

We apologize for any inconvenience this may have caused.

Posted Nov 05, 2026 - 06:07 CST