Fiserv / First Data Latency and Settlement

Incident Report for Gateway Services

Resolved

We have observed no further latency or settlement issues on First Data platforms. The issue began at approximately 11:32 PM CDT. Latency returned to normal at approximately 10:26 AM CDT. Settlement file processing is currently up-to-date.

Posted Sep 18, 2025 - 11:41 CDT

Monitoring

Engineers are monitoring latency on First Data platforms. Latency is currently normal for these platforms.

Posted Sep 18, 2025 - 10:35 CDT

Investigating

Engineers are currently investigating increased latency on transactions to First Data platforms beginning at approximately 11:32 PM CDT. Settlements to First Data platforms scheduled since 11:32 PM CDT are currently delayed.

Posted Sep 18, 2025 - 10:13 CDT

This incident affected: Credit Card Processors (First Data Omaha, First Data Nashville, First Data Nashville North, First Data Caribbean, First Data Canada).