Intermittent Processing Errors

Incident Report for Gateway Services

Resolved

No further errors have been observed. Carrier latency resulted in intermittent processor connectivity on a few processor connections between 9:24 am and 9:39 am CT.

Posted Jan 01, 2023 - 10:52 CST

Monitoring

Engineers continue to monitor as services have returned to normal. We are no longer seeing processing errors.

Posted Jan 01, 2023 - 09:51 CST

Investigating

We are currently investigating connection issues to multiple transaction processing platforms.

Posted Jan 01, 2023 - 09:38 CST

This incident affected: Credit Card Processing and Electronic Check Processing.