Transaction processing connectivity

Incident Report for Gateway Services

Resolved

We have not observed any additional connection issues since 6:19:44 PM CDT.

Posted Jul 09, 2021 - 19:38 CDT

Monitoring

We observed connection issues for some transactions between 6:14:25 PM - 6:19:44 PM CDT. Engineers continue to monitor the situation and are working with 3rd party carriers to address the issues.

Posted Jul 09, 2021 - 18:37 CDT

Investigating

Engineers are currently investigating connection timeouts to multiple processors.

Posted Jul 09, 2021 - 18:22 CDT

This incident affected: Credit Card Processing.