Chase Paymentech Tampa processing

Incident Report for Gateway Services

Resolved

We have seen no further connectivity issues on the Chase Paymenttech Tampa platform. Timeouts occurred on some transactions from 10:39 AM - 12:55 PM CST.

Posted Jan 19, 2024 - 13:25 CST

Monitoring

Engineers are monitoring connectivity on the Chase Paymentech Tampa platform. We have seen no further timeouts since 12:55 PM CST.

Posted Jan 19, 2024 - 13:09 CST

Update

Engineers are continuing to work with Chase to identify the cause of the timeouts.

Posted Jan 19, 2024 - 11:34 CST

Investigating

Engineers are investigating transaction timeouts on the Chase Paymentech Tampa platform.

Posted Jan 19, 2024 - 10:58 CST

This incident affected: Credit Card Processors (Chase Paymentech).