3D Secure authentication issues

Incident Report for Gateway Services

Resolved

The fix has held since 03:20 UTC and 3D Secure authentication is operating normally. This incident is resolved.

Posted Oct 13, 2026 - 01:29 CDT

Monitoring

A fix has been implemented for the 3D Secure authentication issues affecting a subset of customers. We are monitoring the results to confirm that authentication is completing successfully. We will post another update once we’ve confirmed the issue is fully resolved.

Posted Oct 12, 2026 - 23:17 CDT

Update

We are continuing to investigate this issue.

Posted Oct 12, 2026 - 21:45 CDT

Investigating

3D Secure authentication is experiencing issues for a subset of customers. We are working with our 3DS provider and will post an update as soon as we have more information.

Posted Oct 12, 2026 - 19:26 CDT

This incident affected: Credit Card Processing.