Gateway Services Status

All Systems Operational

Transaction API Operational

Control Panel Operational

Credit Card Processing Operational

Electronic Check Processing Operational

Query API Operational

Customer Support Operational

Phone Operational

Credit Card Processors Operational

First Data Omaha Operational

First Data Nashville Operational

First Data Nashville North Operational

First Data Caribbean Operational

First Data Canada Operational

Chase Paymentech Operational

TSYS Operational

Elavon Operational

Global Payments Operational

Worldpay / Vantiv Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov `11`, `2026`

Shopify processing errors

Resolved - There have been no additional errors on the Shopify platform. Errors occurred from 9:38 AM – 11:41 AM CST.
Nov 11, 12:30 CST

Monitoring - Engineers are monitoring errors on the Shopify platform. Errors occurred from 9:38 AM – 11:41 AM CST.
Nov 11, 11:51 CST

Investigating - Engineers are investigating errors processing transactions via the Shopify platform.
Nov 11, 11:47 CST

Nov `10`, `2026`

Transaction Reporting Issues

Resolved - The issue has been resolved and services are operating normally.
Nov 10, 10:03 CST

Update - We are continuing to investigate this issue.
Nov 10, 07:43 CST

Investigating - We are currently investigating reports of issues affecting embedding reporting. Our engineers are investigating and will provide further updates as more information becomes available.
Nov 10, 07:35 CST

Nov `9`, `2026`

No incidents reported.

Nov `8`, `2026`

No incidents reported.

Nov `7`, `2026`

No incidents reported.

Nov `6`, `2026`

No incidents reported.

Nov `5`, `2026`

Payment Processing Delays and Errors

Resolved - The issue affecting transaction processing has been resolved. Service is operating normally.
Nov 5, 09:00 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 08:17 CST

Identified - We have identified the cause of the elevated errors and slow responses affecting transactions through our gateway API and transaction processing. An unusually high volume of automated traffic targeted one of our endpoints.
We put a first measure in place to stop this traffic. We are adding more protections and watching transaction processing as it recovers. Some requests may still time out or fail during this period.
Nov 5, 08:15 CST

Update - We are continuing to investigate this issue.
Nov 5, 08:13 CST

Investigating - We are currently investigating reports of issues affecting the Query API. Some customers may experience errors, delays, or difficulty retrieving data through Query API requests. Our engineers are investigating and will provide further updates as more information becomes available.
Nov 5, 08:01 CST

Transaction Processing – Degraded Performance

Resolved - We experienced a period of degraded transaction processing performance affecting several processors, including Shift4/Credorax, Chase Salem and Tampa, and Elavon Esiop and Nova. During this time, some merchants may have experienced increased transaction declines, particularly for contactless transactions.

The issue was caused by a recent deployment, which has now been fully rolled back. Transaction processing is expected to have returned to normal.

We apologize for any inconvenience this may have caused.
Nov 5, 06:07 CST

HSBC – Transaction Processing Issues

Resolved - This incident has been resolved.
Nov 5, 05:53 CST

Update - We are continuing to monitor for any further issues.
Nov 5, 05:53 CST

Monitoring - The connectivity issues affecting HSBC transaction processing appear to have subsided, and transaction processing is showing signs of recovery.

Our engineers are closely monitoring the service to confirm that transactions continue to process as expected and that connectivity remains stable. We will provide further updates as more information becomes available.
Nov 5, 03:18 CST

Update - We are continuing to work with our upstream connectivity provider to resolve the issue affecting HSBC transaction processing. Some merchants may still experience intermittent transaction failures or timeouts.

Our engineers remain actively engaged in resolving the issue, and we will provide further updates as more information becomes available.
Nov 5, 03:11 CST

Identified - We have identified an upstream connectivity issue affecting transaction processing through HSBC. Some merchants may continue to experience intermittent transaction failures or timeouts.

Our engineers are working with our upstream connectivity provider to resolve the issue and restore normal transaction processing. We will provide further updates as remediation progresses.
Nov 5, 01:07 CST

Investigating - We are currently investigating an issue affecting transaction processing through HSBC. Some merchants may experience intermittent transaction failures or timeouts due to connectivity issues with the upstream acquirer.

Our engineers are investigating the issue with our upstream connectivity provider and will provide further updates as more information becomes available.
Nov 5, 00:46 CST

Nov `4`, `2026`

TSYS – Transaction Processing Issues

Resolved - This incident has been resolved.
Nov 4, 07:24 CST

Identified - We have identified an issue with the upstream TSYS processor affecting transaction processing. Some merchants may continue to experience increased processing times, intermittent errors, or transaction timeouts.

Our engineers are working with the upstream processor to resolve the issue and will provide further updates as more information becomes available.
Nov 4, 06:32 CST

Investigating - We are investigating a recurrence of the issue affecting transaction processing through TSYS. Some merchants may experience increased transaction processing times, intermittent errors, or transaction timeouts.

Our engineers are actively investigating the issue with the upstream processor and will provide further updates as more information becomes available.
Nov 4, 06:21 CST

Monitoring - The issue affecting transaction processing through TSYS has recovered. Transaction failures and timeouts have subsided, and processing has returned to normal.

Our engineers are continuing to monitor transaction processing to ensure the service remains stable. We will provide further updates as necessary.
Nov 4, 06:13 CST

Nov `3`, `2026`

No incidents reported.

Nov `2`, `2026`

No incidents reported.

Nov `1`, `2026`

No incidents reported.

Oct `31`, `2026`

No incidents reported.

Oct `30`, `2026`

No incidents reported.

Oct `29`, `2026`

No incidents reported.

Oct `28`, `2026`

No incidents reported.