Monitoring - We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services.
Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration.
As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible.
We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.
May 13, 2026 - 13:02 CDT
Transaction API
Operational
Control Panel
Operational
Credit Card Processing
Operational
Electronic Check Processing
Operational
Query API
Operational
Customer Support
Operational
Phone
Operational
Credit Card Processors
Operational
First Data Omaha
Operational
First Data Nashville
Operational
First Data Nashville North
Operational
First Data Caribbean
Operational
First Data Canada
Operational
Chase Paymentech
Operational
TSYS
Operational
Elavon
Operational
Global Payments
Operational
Worldpay / Vantiv
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2026
No incidents reported today.
May 14, 2026
No incidents reported.
May 13, 2026
Unresolved incident: Elevated Email Delivery Failures to Microsoft Consumer Domains (Outlook/Hotmail/MSN).
Resolved -
Engineers have resolved and confirmed the impacted services are operational and stable.
May 6, 19:08 CDT
Monitoring -
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
May 6, 17:39 CDT
Identified -
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
May 6, 17:12 CDT
Investigating -
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
May 6, 16:47 CDT
Resolved -
Engineers have resolved and confirmed the impacted services are operational and stable.
May 3, 17:45 CDT
Monitoring -
A fix has been implemented and we are monitoring to confirm all services are stable.
May 3, 17:24 CDT
Identified -
We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.
May 3, 17:12 CDT
Investigating -
We are currently investigating increased latency affecting API requests. Some may experience slower-than-normal response times.
May 3, 15:39 CDT