Gateway Services Status

All Systems Operational

Transaction API Operational

Control Panel Operational

Credit Card Processing Operational

Electronic Check Processing Operational

Query API Operational

Customer Support Operational

Phone Operational

Credit Card Processors Operational

First Data Omaha Operational

First Data Nashville Operational

First Data Nashville North Operational

First Data Caribbean Operational

First Data Canada Operational

Chase Paymentech Operational

TSYS Operational

Elavon Operational

Global Payments Operational

Worldpay / Vantiv Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

Worldpay / Vantiv connectivity

Resolved - No further errors have been observed. Timeouts occurred from 14:21:18 - 14:28:17 CDT.
Apr 2, 14:52 CDT

Investigating - Engineers are investigating timeouts on the Worldpay / Vantiv platform. Errors began at 14:21:18 CDT.
Apr 2, 14:33 CDT

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Gateway Connectivity Issues

Resolved - We are no longer experiencing connectivity issues. The APIs were impacted between 13:33:48 - 13:34:43 CDT and 13:43:10 - 13:44:05 CDT. Sporadic issues on Web Portals persisted until 15:38 CDT. The underlying issue has been identified and mitigated by our engineering team.
Mar 31, 15:59 CDT

Update - We observed connection issues impacting API and Web Portals between 13:33:48 - 13:34:43 CDT and 13:43:10 - 13:44:05 CDT. We saw sporadic issues impacting the Web Portals after those time ranges and are continuing to monitor.
Mar 31, 14:40 CDT

Monitoring - We are currently monitoring connectivity issues. Please retry any failed transactions.
Mar 31, 13:50 CDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

EMV Processing Reporting issues

Resolved - Engineers have resolved the issue behind the delays. There was a delay in reflecting the results of EMV transactions in the gateway reporting, query api, and webhooks from 10:04 pm CDT to 11:39 pm CDT.
Mar 25, 23:44 CDT

Investigating - The gateway is experiencing a delay in updating the query, webhooks, and transaction reports to reflect the result of the transactions processed from EMV devices.
Mar 25, 22:47 CDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.